SHIPPING & RETURNS

 
General Return Guidelines

What can be returned?
Any item purchased can be returned UNUSED and in ORIGINAL packaging (excluding adhesives). Please package up the item very securely to make sure that it is not damaged. If we receive a returned item that's been damaged, the refund claim will be denied and we'll send the item back to you. The return postage of the damaged item will be charged to you.

When do items need to be returned by?
Within 10 days of despatch.

How do I return an item?
Please include a copy of your invoice as well as the item (bubble-wrapped securely to avoid damage). Please email us on support@cultureoflash.com to advise of your return.

What about shipping for returns?
Shipping rates are refundable if the item is defective. If you simply change your mind, we can accept the item back, however, you will need to pay the return shipping cost. We think that's fair.  If you choose to exchange for an alternative item, you'll need to cover the shipping cost for us to send it to you. Shipping costs are $8.00 for items under 500g and $16.00 for larger items.

Can I get a refund?
Yes, we're happy to offer either a full refund of the item cost (excluding shipping costs) or, you are welcome to choose another item for the same value. 

Packing recommendations.
Returns should be in sent back in original, unopened packaging. Please secure the item in bubble-wrap or similar to ensure the item is not damaged on return. If it is we will not be able to refund you.